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Refund Policy
Our policy regarding refunding
Cancellation
Cancellations must be made at least 90 days prior to the event date to receive an 80% refund of the total payment, with a non-refundable retainer of 20%, while no refunds will be issued for cancellations made within 90 days due to incurred expenditures related to floral arrangements and related services.
If you cancel within 24 hours of making your booking, you’ll receive a 90% refund to cover for booking and processing fees.
To request a cancellation, please email us at bloomjoyrentals@gmail.com
Rescheduling
You are permitted to reschedule your event date for any reason up to 90 days prior to the original date, provided that the new date is available; however, rescheduling is not allowed within 90 days of the original date, except in the case of extraordinary events such as fire, flood, natural disasters, or epidemics, in which case your booking may be transferred to a later date at no charge, provided that the desired date is still available.
Alterations
Any modifications—such as adding or removing flowers or altering colors and designs—may be made up to 7 days prior to the event date, provided that such changes are feasible; however, please be advised that deductions from the flower arrangements will not be eligible for refunds or partial refunds, meaning the subtotal of the arrangement will remain unchanged even if floral elements are removed.
To request and receive approval of these alterations, please email us at bloomjoyrentals@gmail.com
On the event date, the client is prohibited from making any modifications to the rentals, including but not limited to adding or removing flowers or changing the arrangement shapes, and any violation of this policy may result in damage fees charged to the customer's credit card on file without prior notice.
Availability
If Bloom Joy Rentals is unable to fulfill your order for any reason, we may provide a cancellation notice and issue a full refund to your bank account. Bloom Joy Rentals reserves the right to cancel or refund after order placement due to unavailability of the selected date, specific products, exceeding order limits, damage to rental items, or any other reasons.
